1. Return Eligibility

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. To be eligible for a return, please ensure that:

• The item is in its original condition, unused, unworn, and unwashed.
• The item is in its original packaging with all tags, labels, and accessories included.

The return request is made within 15 days of delivery.

2. How to Initiate a Return

To start a return, please follow these steps:

1. Contact Us: Email us at support@supshell.com with your order number, a brief description of the issue, and photos (if applicable).
2. Receive Instructions: Our support team will provide you with a return shipping address and detailed instructions.
3. Ship the Item: Return the item using a trackable shipping method. The return package must be sent within 7 days after approval.
4. Inspection & Refund: Once we receive and inspect the item, we will notify you of the approval or rejection of your return.

3. Cancellations & Order Changes

• Orders can be canceled or modified within 24 hours of purchase. Once processed, we are unable to cancel or change your order.